Q: Can i return products after purchasing for a refund or replacement?
A: You may return most new items (must be in original condition and contain all original packaging and accessories) sold and fulfilled by In4dealz.com within 30 days since shipment date for a refund or replacement. We are unable to accept goods back if they have been damaged or have excessive ware. It might take up to 3 working days for the refund to be issued.
Q: What is the process to replace faulty product?
A: Please contact with our customer service to get the Return Request. In4dealz.com cannot accept returned goods without a completed RMA form being included with the returned Goods.
Q: What do I need to return with the product?
A: All returned products must be in their original packaging with all included accessories intact. This RMA number must be clearly displayed on the outside of the Packaging. If you do not FIRST apply and send the RMA number with the goods, we will not accept the goods for processing and you will bear all associated costs.
Q: How can I receive advance replacement product?
A: We are unable to provide an advance replacement product service.
Q: What happens if In4dealz.com is unable to replicate the fault for products returned under the RMA process?
A: If there is no fault found In4dealz.com will charge a minimum of $10 inspection fee. So please make that you have consulted one of our Customer Service Rep's before sending goods back to us.
Q: How do I minimize the risk of being charged for returned RMA products?
A: Apply care to your initial assessment of the fault to assist with accuracy and describe the fault with clarity, detailing the specific situation or context likely to be contributing to the cause of the fault.
Q: What is the expected replacement time frame?
A: We prioritize the assessment and replacement of faulted Goods, and generally, 3 - 5 working days are required for this task, excluding shipping times associated with the movement of goods to and from our repair centre.
Q: Can In4dealz.com replace a returned product with a different model from that returned?
A: Yes, if the returned model is no longer available, replacements will be the closest available functionally equivalent model, however, In4dealz.com reserves the right to replace returned products with newer models which may not be functionally compatible with the original system in which they were used.